ServiceNow AI Platform

The ServiceNow AI Platform unifies AI, data, workflows and security across an enterprise's IT, CRM, security and risk, employee experience, and app development, connecting to more than 450 systems including SAP and Salesforce. It includes ServiceNow AI Agents for autonomous task execution, the ServiceNow AI Control Tower for enterprise AI governance, ServiceNow Otto as an AI assistant that completes work end-to-end across systems, and RaptorDB for unified data and analytics at scale.

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Recommendation & Personalization

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

HealthcareRecommendation & Personalization

Automation accelerates AstraZeneca's mission to save millions of lives by releasing 20 new medicines by 2030

AstraZeneca partnered with ServiceNow to replace manual research and administrative tasks with the ServiceNow AI Platform as part of its goal to launch 20 new medicines by 2030. A digitized, automated, AI-powered equipment and supplies ordering system on the AskAZ employee portal cut tasks that previously took up to 30 minutes, such as handwritten lab supply orders, down to seconds; more than 60,000 requests across 400+ categories now flow through the platform annually, saving an estimated 30,000+ hours per year. AstraZeneca also built "Onboarding 2.0" on the ServiceNow AI Platform, with personalized portals for new hires; automating roughly 10% of the 50+ hours managers previously spent onboarding each employee is projected to save over 90,000 hours as the company recruits more than 20,000 new employees.

AstraZeneca· United KingdomServiceNow AI Platform · App Engine · Customer Service Management +7