Amazon Cognito

2 use cases using this technology

2published use cases

2industries

2countries on record

Generative AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Government & Public SectorGenerative AINatural Language Processing

Contra Costa County District Attorney's Office Makes Unbiased Charging Decisions with ScaleCapacity Generative AI Solution on AWS

The Contra Costa County District Attorney's Office worked with AWS Partner ScaleCapacity to build a Race-Blind Charging solution to comply with California's AB 2778 mandate. The solution uses Amazon Bedrock and Amazon Textract to automatically redact race, ethnicity and other identifying details from police reports and case documents before charging decisions are made, with Amazon S3, DynamoDB, Cognito and SES supporting document storage, metadata and user access. The office processes around 17,000 cases annually, achieved compliance in six months, and can test and deploy new redaction rule changes in under a week.

Contra Costa County District Attorney's Office· United StatesAmazon Bedrock · Amazon Textract · Amazon S3 +3

Financial ServicesRetrieval-Augmented GenerationGenerative AILarge Language Models

NewDay lifts generative AI agent-assist accuracy from 60% to over 90%

NewDay, whose contact centre handles 2.5 million calls a year, built NewAssist, a generative AI assistant on Amazon Bedrock using Retrieval Augmented Generation, out of an internal hackathon. Through iterative experiments — including a custom parser for its knowledge base and injecting internal acronyms into prompts — NewDay raised NewAssist's accuracy from below 60% to over 90%, cut the average time to retrieve an answer from 90 seconds to 4 seconds, and rolled it out to over 150 agents, running on serverless AWS infrastructure for under $400 a month.

NewDay· United KingdomAmazon Bedrock · AWS Fargate · AWS Lambda +8