LivePerson Copilot

1 use case using this technology · by LivePerson

1published use cases

1industry

0countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

EducationConversational AIGenerative AI

PMI shifts 88% of phone and email conversations to messaging with LivePerson AI

Project Management Institute (PMI) moved its customer support model from phone and email to digital messaging channels using LivePerson's Conversational Cloud platform, reaching 88% of conversations on messaging channels. PMI's virtual assistant handles approximately 38% of incoming chats and logged 1.5 million interactions, while LivePerson's Copilot auto-suggests agent responses and summarizes conversations. Web messaging conversations grew 24% year-over-year to about 568,000 in 2023, and conversational AI's share of support volume rose from 4% in 2021 to 28.5% in 2024.

Project Management Institute (PMI)LivePerson Conversational Cloud · LivePerson AI Studio · LivePerson Copilot