Microsoft 365 Copilot Chat

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Use cases (2)Related technologies (9)Products & vendor

IndustryInsurance1Retail1

CountryFrance1Norway1

2 use cases

InsuranceGenerative AIAgentic AIConversational AIIntelligent Automation

Generali France Rides the Wave of Microsoft 365 Copilot and Agentic AI with Microsoft

Generali France rolled out Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI as part of its 'Boost 2027' strategic plan. 100% of employees have access to Copilot Chat and 3,700 use Microsoft 365 Copilot, with 70% of the workforce adopting it and generating an average of fifteen prompts per user per week. About fifty agents built with Copilot Studio address specialized cases including helpdesk operations. A 24/7 voice assistant resolves nearly 1.3 million calls (30% of requests) directly, with no human intervention. Generative AI also supports home insurance subscription, compliance beneficiary searches, and claims management, where 2.1 million operations were processed by RPA robots in 2024, including automated analysis of wall cracks during drought episodes (10% needing no human intervention) and recognition of more than 15 document types. Implementation was supported by Microsoft partner Avanade.

Generali· FranceMicrosoft 365 Copilot · Copilot Studio · Azure OpenAI +1

RetailGenerative AIConversational AI

REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness

REMA 1000, a Norwegian discount grocery brand with nearly 700 franchise stores and part of Reitan Retail, built a culture-led governance foundation using Microsoft 365 E5 to unify Teams, SharePoint and OneDrive before rolling out Microsoft 365 Copilot. By 2025, all administrative employees had completed Microsoft Teams training and exceeded the company's 70% security knowledge benchmark. Employees now use Microsoft Copilot Chat to summarize discussions and retrieve information; one regional marketing manager described using Copilot to catch up on missed Teams channel activity after a sick day in about two minutes. The rollout reduced security risk and shadow IT by centralizing collaboration and AI usage within the Microsoft 365 tenant.

REMA 1000· NorwayMicrosoft 365 E5 · Microsoft Teams · SharePoint +5