TelecommunicationsGenerative AIRetrieval-Augmented GenerationAgentic AI
Amdocs Builds Generative AI Agents for Telecom
Amdocs built amAIz, a domain-specific generative AI platform helping telecom companies transform customer experiences, automate processes and optimize decision-making, using NVIDIA DGX Cloud, NVIDIA AI Enterprise software, NVIDIA NIM inference microservices, and NVIDIA Nemotron open-source reasoning models. amAIz agents, enhanced with NVIDIA's Llama Nemotron, autonomously handle complex multistep customer journeys spanning sales, billing and care. Using NVIDIA NIM microservices and telecom-based retrieval-augmented generation, Amdocs reduced tokens consumed by as much as 60 percent for data preprocessing and up to 40 percent for inferencing, and reduced query latency by approximately 80 percent.
Amdocs
NVIDIA DGX Cloud · NVIDIA AI Enterprise · NVIDIA NIM +2
