Salesforce Headless 360 platform

1 use case using this technology · by Salesforce

1published use cases

1industry

0countries on record

Agentic AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Financial ServicesAgentic AIConversational AI

Nexo resolves 62% of customer inquiries with Salesforce Agentforce

Digital assets wealth platform Nexo deployed Salesforce Agentforce across its app and website to handle more than 20,000 complex customer inquiries a month requiring real-time financial data and jurisdiction-specific knowledge. Agentforce now autonomously resolves 62% of cases, saving 2,600 hours of manual work, and hands off unanswerable questions to human reps. Nexo built separate global and UK sandboxes to test jurisdictional compliance and created a custom object to translate crypto-specific terms for regulatory accuracy.

NexoSalesforce Agentforce · Salesforce Headless 360 platform