Accenture and Google Cloud Support Air France-KLM in Building a Generative AI Factory
Air France-KLMGoogle Cloud · Retrieval-augmented generation (RAG)
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline identify, build and scale high-value gen AI, agentic and machine learning use cases. Air France-KLM has deployed a private gen AI assistant and retrieval-augmented generation use cases blending language generation with internal document search to improve diagnosing and repairing aircraft damage. The gen AI factory has accelerated development cycles by over 35%, with results already seen in ground operations, engineering and maintenance, and customer service.
Overview
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline identify, build and scale high-value gen AI, agentic and machine learning use cases. Air France-KLM has deployed a private gen AI assistant and retrieval-augmented generation use cases blending language generation with internal document search to improve diagnosing and repairing aircraft damage. The gen AI factory has accelerated development cycles by over 35%, with results already seen in ground operations, engineering and maintenance, and customer service.
The challenge
Air France-KLM needed to accelerate the identification, development and scaling of high-value generative AI, agentic and machine learning use cases across the group, and to improve response quality for tasks like diagnosing and repairing aircraft damage.
The solution
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline develop, test and manage a tailored catalog of pre-evaluated gen AI, agentic and machine learning models. Air France-KLM had earlier worked with Accenture to modernize its digital core by migrating existing applications to the cloud. The airline has deployed a private gen AI assistant and retrieval-augmented generation use cases that blend language generation with internal document search, improving response quality for tasks like diagnosing and repairing aircraft damage.
Reported business value
The gen AI factory has accelerated development cycles by over 35%, with tangible results already seen in ground operations, engineering and maintenance, and customer service.
Sources
Open any source and check the claim yourself — that is the point of the register.
This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other travel & hospitality entries in the register.
Skyscanner Scales Smarter Travel Search with the Databricks Data + AI Platform
Skyscanner, which handles 35 million searches and tens of billions of events daily, built bronze, silver and gold data layers on the Databricks Data + AI Platform to create shared Cornerstone Data Products powering multiple use cases, including a flight ranking model serving 180 million predictions daily. Unity Catalog provides governance, and the company is adopting emerging agentic AI capabilities to experiment safely and surface more relevant search results for travelers.
SkyscannerUnity CatalogJetBlue Accelerates Innovation With AI
JetBlue uses the Databricks Data + AI Platform to unify flight, aircraft, and customer data, powering its operational digital twin, Blue Sky. By streaming half a terabyte of data per flight, JetBlue gains real-time insights that enhance safety, efficiency, and customer experience, with generative AI allowing teams to query data in natural language.
JetBlueDatabricks
Wyndham Hotels & Resorts builds Agentic Enterprise with Salesforce Data 360 and Agentforce
Wyndham Hotels & Resorts, which supports approximately 8,400 properties, used Salesforce Data 360, MuleSoft, Informatica, and Agentforce Service to create Wyndham Reservations Guest 360, a unified real-time guest record giving service reps access to reservation history, loyalty status, preferences, and sentiment plus AI-powered recommendations. Wyndham also launched agentic self-service support for franchise owners through the Wyndham Community online owner portal. Results included a 5% increase in Wyndham Rewards enrollment, 21% faster service conversations year-over-year, 20% autonomous resolution of franchisee inquiries, and a 25% reduction in contact center call volume.
Wyndham Hotels & ResortsSalesforce Data 360 · MuleSoft · Informatica +1
VisitBritain Unlocks Tourism Insights
VisitBritain leverages Databricks Data Intelligence and GenAI to unlock instant tourism sentiment insights and facilitate real-time data collaboration for thousands of responses, making decision-making simpler and more accessible for non-technical staff across the organization, with robust governance driving smarter strategies for Great Britain's travel sector.
VisitBritainDatabricksWas this helpful?
Your feedback helps us improve our use case database