AI use cases in Brazil
11 documented implementations
Making urban mobility effortless with smarter parking solutions
Estapar, Brazil's largest parking network, unified over 600 data sources on the Databricks Data + AI Platform, using AI/BI Genie for self-service analytics and Spark Declarative Pipelines for automation, cutting license plate analysis from three days to real time and delivering a 20x productivity boost.
Estapar· BrazilDelta Lake · Lakeflow Jobs · Spark Declarative Pipelines +3Grupo Casas Bahia democratizes data at scale with Databricks
Brazilian retailer Grupo Casas Bahia migrated from a legacy SAS warehouse to Databricks, using Databricks Assistant to automate 80-90% of ETL script conversion, AI/BI Genie for nontechnical data access, and Unity Catalog for governance, cutting costs 70% and upskilling 107 nonengineering employees to use SQL and Python.
Accelerating CRM impact with GenAI-powered insights
Natura Cosmeticos built a GenAI-powered reporting system on the Databricks Data + AI Platform, using foundation models and AI Search to automatically generate CRM campaign report summaries in Portuguese and Spanish across six countries, cutting reporting cycle times by 64% and lifting CRM-driven revenue by 23.5%.
Foresea modernizes base yard logistics with Oracle Autonomous AI Database
Foresea, a Brazilian offshore oil and gas drilling company, migrated its dock scheduling application to Oracle Autonomous AI Database 26ai with Oracle AI Database Private Agent Factory on OCI. The company replaced an unpredictable dock receiving process with a self-service booking application giving suppliers visibility into delivery status, check-in/check-out, dwell time, and document readiness, reducing wait times and overtime hours at its base yards.
Lojas Renner Powers Retail AI Agents
Lojas Renner, Brazil's largest fashion retailer with over 20,000 employees, used the Databricks Data + AI Platform to build an AI agent factory. Using Delta Lake, Unity Catalog and Agent Bricks, it deployed an Internal Support Agent that automates HR and operational questions, a Labor Relations Agent serving over 430 users, an Executive Insights Agent, and Voice of the Customer Analytics, reducing response times, boosting agent retention and automating handling of most internal support calls.
Lojas Renner· BrazilDelta Lake · Unity Catalog · Agent Bricks +3Empowering Employees to Work Strategically Using Amazon Bedrock with BDM
Big Data Mining (BDM), a Brazilian company, built LOUIS, a bespoke generative AI model on Amazon Bedrock combining computer vision and natural language processing to process complex, unstructured corporate documents (contracts, powers of attorney) across more than 100 models and 15 industries. A large Brazilian financial institution deployed LOUIS to replace a team of 150 professionals manually evaluating over 40,000 unstructured processes per month for opening legal-entity accounts and contracting credit, standardizing interpretation criteria and reducing operational effort by more than 40%, an estimated $4.2 million in cost savings over five years. In insurance, LOUIS reduced life insurance claim processing from up to six months to just a few minutes by capturing required data in about 60 seconds. BDM reports documents are processed 85% faster than manual interpretation with 98% accuracy, and saved roughly 50% on development costs by building on Amazon Bedrock rather than writing the application from scratch.
Sabesp Transforms Water Utility Operations with Lakehouse
Sabesp, Brazil's largest water and sanitation utility serving around 30 million people across 376 municipalities, modernized its legacy Oracle Exadata data warehouse by adopting Databricks, enabling a Data Mesh architecture across more than 23 business domains with Unity Catalog providing centralized governance and Databricks Asset Bundles standardizing CI/CD. Databricks' BDC Connector supports large-scale SAP data ingestion, while Databricks Genie and AI/BI Dashboards let business analysts and operational managers query data in natural-language Portuguese without SQL expertise. Foundation Model APIs give teams access to large language models for AI applications including AI-powered customer service and fraud detection. Sabesp reduced data product delivery cycles from months to weeks through domain-owned data products.
Sabesp· BrazilUnity Catalog · Databricks Asset Bundles · BDC Connector +4Grupo Boticário increases developer productivity by 94% with Copilot
Grupo Boticário, the world's largest beauty retail franchise with over 4,000 points of sale, standardized on GitHub Enterprise Cloud to unify a fragmented developer toolchain and made GitHub Copilot available to all 1,900 developer seats. In an internal survey, 94% of developers felt more productive and 90% reported spending less effort on repetitive tasks, with the total number of lines of code accepted via Copilot exceeding 2 million in 2024.
Grupo Boticário· BrazilGitHub Copilot · GitHub Actions · GitHub Enterprise Cloud +1WideLabs Justice Intelligence platform makes legal services more accessible for 8 million citizens in Rio Grande do Sul, Brazil
WideLabs built the Justice Intelligence platform for the Public Ministry of Rio Grande do Sul (MPRS) in Brazil, consisting of two AI agents — the TORI Investigation Assistant and the Archiving Intelligence Assistant — plus a Citizen Access Agent for the public. The platform uses NVIDIA NeMo Retriever for RAG pipelines, NVIDIA NIM microservices for deployment, NVIDIA NeMo Curator for document preprocessing, NVIDIA NeMo Customizer for domain-specific model tuning, and NVIDIA NeMo Guardrails for safety and consistency. The system went into full production in January 2025, serving more than 8 million citizens across 497 municipalities, and per MPRS deputy attorney general João Cláudio Pizzato Sidou, procedures that could last months or years can now be resolved or advanced in less than a day.
Public Ministry of Rio Grande do Sul (MPRS)· BrazilNVIDIA NeMo Retriever · NVIDIA NIM · NVIDIA NeMo Curator +3
Natura unifies data governance across 200+ AI initiatives with Databricks Unity Catalog
Brazilian beauty company Natura standardized on Databricks and Unity Catalog after previously running siloed data warehouses (Redshift, SAS, BigQuery) across countries and departments. Natura now supports more than 200 initiatives on Databricks, governs 178 data products across 19 onboarded domains, and uses AI/BI Genie for natural-language data queries. CRM initiatives built on the governed data now generate 8% of Natura's revenue.
Natura· BrazilDatabricks Data + AI Platform · Unity Catalog · AI/BI GenieBanco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases
Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.
Banco Bradesco SA· BrazilAzure OpenAI in Foundry Models · Azure AI Foundry · Azure Cosmos DB +8