AI use cases in Singapore
6 documented implementations
GovTech unlocks data insights to improve nationwide services with Databricks
Singapore's Government Technology Agency (GovTech) migrated from an on-premises dashboarding system to the Databricks Data + AI Platform on AWS with Unity Catalog and Delta Lake, cutting dashboard creation time from 90 to 30 days, democratizing data across 50% of corporate divisions in the first year, and saving 8,000 labor hours annually.
GovTech· SingaporeDelta Lake · Lakeflow Connect · Lakeflow Jobs +1Modernizing public services through citizen-first innovation
Singapore's Central Provident Fund Board built a Unified Data Platform on Azure Databricks to replace a limited on-premises data warehouse, training over 300 users on Databricks Notebooks and Databricks Assistant for collaborative analytics and machine learning, deployed on Singapore's Government Commercial Cloud 2.0 for public services supporting more than 4 million members.
Central Provident Fund Board· SingaporeAzure Databricks · Databricks Notebooks · Databricks Assistant +5
Great Eastern drives efficiency and cost savings with Oracle Cloud
Great Eastern, a Singapore-based life insurer serving more than 16 million policyholders across Southeast Asia, migrated policy administration, finance, distribution, reporting, and rewards systems to Oracle Cloud Infrastructure with Oracle Autonomous AI Database on Exadata Cloud@Customer. The insurer is using native AI services such as Select AI, agentic AI, and AI-assisted development tools to improve productivity. Great Eastern increased revenue by 10%, improved efficiency by 50%, cut IT costs by 30%, and reduced turnaround times for some insurance processes from six to eight weeks to less than three days.
Great Eastern· SingaporeOracle Cloud Infrastructure · Oracle Autonomous AI Database · Oracle Exadata Cloud@Customer +3Singapore General Hospital trials AI2D prescribing assistant for antibiotic dosing
SGH collaborated with DXC Technology and Synapxe to develop Augmented Intelligence in Infectious Diseases (AI2D), an AI-based prescribing assistant mainly used for the diagnosis of patients with pneumonia and urinary tract infections. AI2D lets doctors know whether antibiotics are needed and recommends the type and dosage of antibiotics based on the patient's clinical data.
Singapore General Hospital· SingaporeAI2DAIBots: GovTech Singapore's platform for public officers to build RAG-powered AI chatbots
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
Pairing with AI for Public Sector Impact in Singapore
Since mid-2023, Open Government Products (OGP), an experimental tech team within the Singapore government, has rolled out the Pair suite of AI-powered tools for public officers: Pair Chat (a secure ChatGPT-like assistant), Pair Noms (meeting-minutes generation) and Pair Search (search over public government records). The products have over 60,000 registered users, more than 20,000 weekly active users, and over 10 million messages exchanged, saving officers an estimated 46% of time spent on administrative tasks. Data is kept private within government infrastructure and not logged on cloud providers.
Open Government Products (Singapore GovTech)· Singapore