Ingka Group acquires Locus, an AI-powered logistics software company to transform the IKEA home delivery experience
Ingka Investments, the investment arm of Ingka Group (the largest IKEA retailer), acquired Locus, a USA-based logistics technology company offering an AI-powered logistics management platform with advanced route optimisation, real-time tracking, and smart use of vehicles and resources. The acquisition brings this technology in-house to enhance efficiency across IKEA's supply chain, from capacity management to last-mile execution, at a time when online sales reached 28% of total IKEA retail sales in FY24, up from 11% in FY19. Locus, described as an agentic Transportation Management System battle-tested in 350+ deployments across 30+ countries, will remain operationally independent and continue serving its own enterprise customers beyond Ingka Group.
Overview
Ingka Investments, the investment arm of Ingka Group (the largest IKEA retailer), acquired Locus, a USA-based logistics technology company offering an AI-powered logistics management platform with advanced route optimisation, real-time tracking, and smart use of vehicles and resources. The acquisition brings this technology in-house to enhance efficiency across IKEA's supply chain, from capacity management to last-mile execution, at a time when online sales reached 28% of total IKEA retail sales in FY24, up from 11% in FY19. Locus, described as an agentic Transportation Management System battle-tested in 350+ deployments across 30+ countries, will remain operationally independent and continue serving its own enterprise customers beyond Ingka Group.
The challenge
Historically, IKEA has relied on multiple third-party providers for the digital systems that make seamless home delivery possible, leaving Ingka Group with less control over a critical moment in the customer journey, at a time when online sales reached 28% of total IKEA retail sales in FY24, up from 11% in FY19.
The solution
Ingka Investments acquired Locus, a USA-based logistics technology company offering an AI-powered logistics management platform with advanced route optimisation, real-time tracking, and smart use of vehicles and resources, described as an agentic Transportation Management System battle-tested in 350+ deployments across 30+ countries. The acquisition brings this technology in-house to enhance efficiency across IKEA's supply chain, from capacity management to last-mile execution.
Reported business value
The acquisition is intended to strengthen IKEA's digital capabilities and support its ambition to create a faster and smarter distribution network, complementing earlier technology investments such as Made4net for warehouse management and TaskRabbit for furniture assembly services.
Sources
Open any source and check the claim yourself — that is the point of the register.
This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other retail entries in the register.
Omoda's generative AI stylist lifts conversion rate 2.5x for online fashion shoppers
Dutch fashion retailer Omoda built AI stylist, a virtual shopping assistant powered by Google Cloud's Gemini Pro 1.5 model with Vertex AI Multimodal Embeddings and Vector Search. AI stylist holds natural-language conversations with customers, understands their needs, and builds complete outfits combining clothing, shoes, and accessories rather than just matching similar products, with an Intelligent Brand Matching feature that factors in brand affinities. Customers who use AI stylist convert at a rate 2.5 times higher than average, and the tool also improves inventory management through better trend anticipation.
Furniture.com Transforms Online Search with Databricks
Furniture.com unifies over 60 retail partners and 1.5 million SKUs on the Databricks Data + AI Platform, using Delta Lake, MLflow and Unity Catalog to run its ML lifecycle. Its Find It AI product-discovery tool uses generative AI to create a synthetic image representing shopper intent, then matches it against the product catalog for image-based search. A Collections model uses LLMs to automatically group related products, finding more than 16,000 collections across 50+ partners with no human intervention. Users who interact with Find It AI show a click-through rate 8x higher than baseline and a return rate 3.2x higher than baseline.
How Walmart Achieved Enterprise Transformation Through Digital Experience Innovation
Working with implementation partner Nativa on LivePerson's technology, Walmart customized and integrated conversational technology into its WhatsApp channel, including a FAQ-Transactional Bot to streamline searches, inquiries and purchases. The solution delivered a 60% increase in productivity and a 10 percentage point improvement in CSAT/NPS, along with operational savings through automated customer service processes.
Zalando enhancies customer engagement and operational efficiency with Mistral
Zalando, a European e-commerce platform, integrated Mistral models hosted on AWS Bedrock into its platform to add natural language processing and machine learning capabilities. The integration supports personalized recommendations, improved customer service and streamlined operations for the retailer's shopping experience.
Was this helpful?
Your feedback helps us improve our use case database

