Lotte Hotels & Resorts builds a hyper-automated work culture with Microsoft Power Platform
Lotte Hotels & Resorts· KoreaMicrosoft Power Platform (Power Automate, Power Apps, Power Pages, Microsoft Teams, Azure AI Studio)
Lotte Hotels & Resorts deployed Microsoft Power Platform, including Power Automate and Power Apps, with partners Lotte Data Communication and DEX Consulting, letting non-developer 'citizen developer' employees automate tasks after an eight-week training program. RPA applied to database refinement allowed over 50,000 pieces of data to be processed automatically that previously took 25 people nearly a month, and reservation automation across 17 hotel properties reduced 10,000 work hours per year.
Overview
Lotte Hotels & Resorts deployed Microsoft Power Platform, including Power Automate and Power Apps, with partners Lotte Data Communication and DEX Consulting, letting non-developer 'citizen developer' employees automate tasks after an eight-week training program. RPA applied to database refinement allowed over 50,000 pieces of data to be processed automatically that previously took 25 people nearly a month, and reservation automation across 17 hotel properties reduced 10,000 work hours per year.
The challenge
Lotte Hotels & Resorts wanted to scale RPA automation of simple, repetitive tasks across the company, but traditional RPA required a license for each unit and was a technical and financial burden to adopt and maintain, since the operating system needed continuous upgrades and adjustment.
The solution
Lotte Hotels & Resorts adopted Microsoft Power Platform, including Power Automate and Power Apps, to let non-developer 'citizen developer' employees build their own automations, deployed in local data centers in Korea. Partners Lotte Data Communication and DEX Consulting built the Power Platform environment and ran an in-house eight-week training program per department, after which employees built RPA services for their own jobs; the company applied RPA to room reservations and to refining databases.
Reported business value
RPA applied to database refinement allowed over 50,000 pieces of data to be processed automatically in a short time, work that previously took 25 people nearly a month. Reservation automation across 17 hotel properties reduced 10,000 work hours per year and eliminated human errors from manual entry of externally-booked reservations into the OPERA reservation system.
Sources
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