Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Overview

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

The challenge

Miami Dade College aimed to transform education by enhancing student engagement, improving faculty efficiency and equipping students with workforce-ready skills to succeed in an increasingly AI-driven world, in a context where professors are not available around the clock to help students with coding exercises, essay structures and math problems.

The solution

Miami Dade College deployed Microsoft 365 Copilot licenses among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants that support personalized learning, coding exercises, essay structures and math problems as a 24/7 study companion. Implementing Copilot required secure, structured training so faculty, staff and students could integrate AI effectively into their work; MDC addressed initial skepticism with gradual onboarding and education, and built a Microsoft Teams community where faculty and staff share best practices and AI prompts. Encouraged by results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Reported business value

Since deploying Copilot, Miami Dade College has seen a 15% increase in student pass rates and a 12% decrease in dropout rates, especially in STEM and advanced analytics courses in the first semester of implementation. A survey found 77% of users completed tasks faster, 76% saw improved work quality, 81% reported increased productivity, and grading time fell 50%. If just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year.