Trustpilot boosts win rates 36% and reduces support backlog by 99% with Agentforce
Trustpilot became an Agentic Enterprise with Salesforce, using Agentforce and Data 360 to automate support and deflect cases, boosting win rates by 36%, reducing support backlog by 99%, and unifying customer data, engagement signals and account history for prioritizing prospects.
Overview
Trustpilot became an Agentic Enterprise with Salesforce, using Agentforce and Data 360 to automate support and deflect cases, boosting win rates by 36%, reducing support backlog by 99%, and unifying customer data, engagement signals and account history for prioritizing prospects.
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Trustpilot used Agentforce and Data 360 to automate support and deflect cases, and unified customer data, engagement signals and account history in one architecture so teams can prioritize the right prospects and personalize outreach at scale. Trustpilot also uses Slack as its digital headquarters, connecting people, apps and partners.
Reported business value
Trustpilot became an Agentic Enterprise with Salesforce, boosting win rates by 36% and reducing its support backlog by 99%.
Sources
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