Microsoft Power Platform

Microsoft Power Platform is an AI platform for building and scaling intelligent apps, agents, and automation with enterprise-grade control, security, and trust. It brings together Power Apps, Power Automate, Power BI, Power Pages, Microsoft Dataverse and Copilot Studio, connected through more than 1,500 connectors across the services and systems businesses already run. Customer results include Hertz achieving 15% faster roadside issue resolution, Evri achieving £9 million in annualized cost savings and a 102% increase in successful answer rate, HEINEKEN gaining 3.1M hours in increased productivity with 10,000+ applications built using Power Apps, T-Mobile saving 97,000 hours and $4M annually, and British Heart Foundation processing 800,000 items weekly with £1M projected added revenue.

Official product page

2published use cases

2industries

2countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Technology & SoftwareIntelligent Automation

CoreLogic cuts platform costs by 5X

CoreLogic cut platform costs by 5X after migrating its on-premises RPA platform to Microsoft Power Automate, as part of a Cognizant client engagement.

CoreLogic· AustraliaMicrosoft Power Automate · Microsoft Power BI · Microsoft Azure +1

Financial ServicesGenerative AIAgentic AILarge Language ModelsConversational AI

Banco Bradesco Streamlines Customer Service with Azure AI Foundry, Apps, and Databases

Banco Bradesco, co-developing with Microsoft and Avanade, built Bridge, a multi-agent, technology-agnostic generative AI platform based on Azure OpenAI in Foundry Models, with governance standardized through Azure Red Hat OpenShift and Azure API Management for deployment and scaling. Bridge powers BIA for Customers and BIA Corporate virtual assistants across phone, chat and WhatsApp for roughly 74 million customers. Results include an 83% resolution rate for digital customer service, 80% for employee queries, 89% request retention, a more than 30% reduction in technology costs, product launches up to 10x faster, an 8x productivity increase in managerial efficiency, and a 65% efficiency gain in audit planning. Azure Cosmos DB processes more than two million requests and two billion inference tokens daily. The bank runs 10 large language models and at least 20 use cases in production, including MentorIA, which automates analysis of more than 18,000 collections calls per day.

Banco Bradesco SA· BrazilAzure OpenAI in Foundry Models · Azure AI Foundry · Azure Cosmos DB +8