Microsoft Copilot Studio

Evidence mix: High 5 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Use cases (5)Related technologies (12)Products & vendor

IndustryFinancial Services3Education1Telecommunications1

CountryUnited States2Argentina1Netherlands1South Korea1

5 use cases

Financial ServicesGenerative AIAgentic AI

Gallagher: AI as a Force Multiplier for Trusted Advisors

Gallagher, one of the world's largest insurance brokers and risk management firms, built its own Gallagher AI platform on Microsoft Foundry to streamline claims summarization, policy and risk management analysis, fraud detection, document interrogation, and workflow automation across a highly regulated business. Microsoft Foundry provides secure model execution with flexible model selection and built-in compliance frameworks, Microsoft 365 Copilot is deployed enterprise-wide for daily productivity, and Copilot Studio powers specialized AI agents such as one automating the multi-line quote letter (MQL) process that extracts quotes from carrier partners and populates client letters. Data governance is enforced through a ring-fenced model using Microsoft Purview Data Loss Prevention. Gallagher reports claims summarization that used to take an hour or two now takes minutes, and more than 70,000 employees now have access to secure AI tools embedded in daily workflows.

Gallagher· United StatesMicrosoft Foundry · Microsoft 365 Copilot · Microsoft Copilot Studio +1

Financial ServicesConversational AINatural Language Processing

ABN AMRO Bank migrates its Anna and Abby chatbots to Microsoft Copilot Studio, increasing Dutch intent-recognition accuracy by 7%

ABN AMRO Bank, one of the largest banks in the Netherlands, migrated its customer chatbot Anna and internal employee chatbot Abby to Microsoft Copilot Studio in a six-month project delivered with Microsoft and Capgemini. The new agents use Azure AI Language conversational language understanding (CLU) for intent recognition and entity extraction, with Azure Communication Services handling voice and Azure middleware relaying messages. The Anna agent now handles more than 2 million text conversations and 1.5 million voice conversations with customers every year, covering tasks like unblocking a debit card or changing an ATM withdrawal limit, while Abby supports employees with IT helpdesk and facilities requests. By integrating Azure AI Language CLU with Copilot Studio, ABN AMRO increased its intent-recognition accuracy rate for Dutch by 7%, reduced drop-off and transfer rates, and significantly cut operational and maintenance costs.

ABN AMRO Bank· NetherlandsMicrosoft Copilot Studio · Azure AI Language · Azure Communication Services +2

Financial ServicesGenerative AIConversational AINatural Language ProcessingDocument Intelligence

Banco Ciudad builds 10 AI agents in six months with Microsoft 365 Copilot and Copilot Studio

Banco de la Ciudad de Buenos Aires (Banco Ciudad) established an AI Center of Excellence and deployed Microsoft 365 Copilot, Copilot Studio and Azure AI Services to automate tasks and build AI agents. Starting from a pilot of 1,000 Copilot licenses, the bank built over 10 AI agents in Copilot Studio within six months to automate tasks like PDF text extraction and employee training. The bank freed up 2,400 hours annually, saved USD14,500 per month via call-center sentiment analysis on 70,000+ monthly interactions, and projects a total AI impact of USD75,000 per month, with a 90% internal approval rating for deployed AI agents, achieved without headcount reduction.

Banco de la Ciudad de Buenos Aires· ArgentinaMicrosoft 365 Copilot · Microsoft Copilot Studio · Azure AI Foundry +4

TelecommunicationsGenerative AILarge Language ModelsAgentic AI

KT Corporation and Microsoft launch five-year multibillion-dollar AI partnership in Korea

KT Corporation and Microsoft announced a five-year, multibillion-dollar strategic partnership to drive AI transformation for more than 650,000 businesses and 17 million consumers in Korea. The plan includes a Korea-customized GPT-4o via Azure OpenAI Service, a Korean sovereign cloud (Secure Public Cloud) built on Microsoft Cloud for Sovereignty, a new AX-specialized service company, an AI co-innovation center with Microsoft Research, and deployment of Microsoft 365 Copilot and GitHub Copilot to KT employees, with more than 19,000 employees to be trained in cloud and AI skills.

KCKT Corporation· South KoreaAzure OpenAI Service (GPT-4o) · Microsoft Phi · Microsoft Cloud for Sovereignty +5

EducationRecommendation & PersonalizationGenerative AI

Miami Dade College boosts student pass rates by 15% with Microsoft 365 Copilot

Miami Dade College deployed Microsoft 365 Copilot among its President's Cabinet and senior leaders, and used Microsoft Copilot Studio to build AI-powered assistants supporting personalized learning, coding exercises, essay structures and math problems around the clock. In the first semester of implementation in STEM and advanced analytics courses, the college saw a 15% increase in student pass rates and a 12% decrease in dropout rates. A survey found 77% of users completed tasks faster, 76% saw improved work quality, and 81% reported increased productivity; if just 15% of MDC's more than 6,000 employees saved 12 minutes a day, that would total nearly 50,000 hours a year. Encouraged by these results, MDC expanded its Copilot deployment by 400 licenses, prioritizing student-facing employees.

Miami Dade College· United StatesMicrosoft 365 Copilot · Microsoft Copilot Studio · Microsoft Teams +1