Agentforce Testing Center

2 use cases using this technology

2published use cases

2industries

1countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Travel & HospitalityGenerative AIAgentic AI

Safari365 boosts internal efficiency 30% with Salesforce Agentforce AI agents

Safari365, a bespoke African safari travel company, deployed Salesforce Agentforce AI agents to automate low-value, repetitive tasks such as reconfirming supplier bookings and generating personalized 'day notes' for customer itineraries. The company started with internal-use agents built with human-in-the-loop oversight, iterating using the Agentforce Testing Center. Impact included a 30% increase in internal efficiency, quotes delivered in 30 minutes versus 2-3 manually generated per day previously, and a six-week time-to-value from signing to live deployment.

Safari365· South AfricaSalesforce Agentforce · Agentforce Testing Center

Technology & SoftwareAgentic AIConversational AI

How Salesforce Deployed Agentforce to Answer Questions and Capture Leads on Their Website

Salesforce deployed Agentforce, agentic AI powered by Data 360, on salesforce.com to answer visitor questions instantly, grounded by more than 2,000 web pages and 400 product records, and to capture leads for Sales Cloud when visitors want to talk to sales. Since launching in February 2025, Agentforce has handled over 100,000 conversations, supports 11 languages, generated more than 30,000 new leads, and reduced time to qualify opportunities by 40% year over year.

SalesforceAgentforce · Data 360 · Sales Cloud +2