Retrieval-Augmented Generation (RAG)

3 use cases using this technology

3published use cases

3industries

1countries on record

Conversational AI

top AI capability

Evidence mix: High 3 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

3 use cases

Government & Public SectorConversational AI

Estonia rolls out Bürokratt, an AI-guided virtual assistant network for public services

Bürokratt is a network of chatbots deployed on Estonian public sector institutions' websites, letting people obtain information from institutions and use public and information services via virtual assistants. It is a state-created, AI-based digital assistant that helps institutions deliver modern, efficient, around-the-clock customer service using large language models.

Estonian Government (RIA - State Information System Authority)· EstoniaLarge Language Models (LLM) · Retrieval-Augmented Generation (RAG)

Travel & HospitalityGenerative AIDocument IntelligenceRetrieval-Augmented GenerationAgentic AI

Accenture and Google Cloud Support Air France-KLM in Building a Generative AI Factory

Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline identify, build and scale high-value gen AI, agentic and machine learning use cases. Air France-KLM has deployed a private gen AI assistant and retrieval-augmented generation use cases blending language generation with internal document search to improve diagnosing and repairing aircraft damage. The gen AI factory has accelerated development cycles by over 35%, with results already seen in ground operations, engineering and maintenance, and customer service.

Air France-KLMGoogle Cloud · Retrieval-augmented generation (RAG)

EducationLarge Language ModelsRetrieval-Augmented GenerationConversational AI

University of Michigan Offers Several AI Services to Staff and Students

In August 2023 the University of Michigan launched UM-GPT, becoming (per the source) the first higher education institution to offer AI services at scale, providing secure access to commercially available large language models through the university's private Microsoft Azure environment. Michigan has since launched U-M Maizey, a codeless platform for building custom AI experiences from uploaded data sets using retrieval-augmented generation, with more than 3,500 Maizey instances in production across academic and operational departments, and Go Blue, a mobile AI assistant for campus life. To avoid vendor lock-in, Michigan runs AI workloads across multiple environments including on-premises infrastructure, letting users pick their LLM via a dropdown.

University of MichiganMicrosoft Azure · Retrieval-Augmented Generation (RAG)