AI use cases in Austria
7 documented implementations
OMV drives eco-innovation in the energy sector with a RAG chatbot on Databricks
Vienna-based energy company OMV built a RAG chatbot on Databricks Agent Bricks Custom Agents to help staff navigate over 100,000 pages of product certifications and EU regulatory data, cutting document/web search time by up to 20% and reducing vector search costs by up to 25x.
Alcar Ruote speeds planning and carbon reporting with Oracle
Alcar Ruote, a European wheel manufacturer, unified planning, finance, and emissions data on Oracle Fusion Cloud Supply Chain, Finance, and Sustainability applications. An Oracle-based AI system integrates supplier data to support faster planning and procurement, while an AI-based system extracts line-item details from supplier invoices, classifies spend, and applies emission factors for carbon accounting. Automation captured 95% of key supplier invoices with no manual intervention, and monthly carbon-footprint reporting was reduced from three weeks to overnight.
Austrian Academy of Sciences unlocks Ancient Greek with Mistral
The Austrian Academy of Sciences (OeAW), together with its Austrian Archaeological Institute, partnered with Mistral and services partner Reply to build Apollo, described as the first advanced large language model for Ancient Greek. Apollo is trained on a specialized corpus of 600 million words of historical Greek text plus tens of thousands of published inscriptions and papyri, helping researchers reconstruct damaged texts and identify thematic connections across collections. The OeAW reports Apollo turns work that once took years into hours, addressing over one million unread Greek papyri worldwide, with future phases planned for semantic search and handwritten inscription decipherment.
Austrian Academy of Sciences· AustriaMistralRaiffeisen Bank International Launches Its Own ChatGPT Using Azure OpenAI Service
Raiffeisen Bank International (RBI), a cooperative bank headquartered in Vienna, Austria serving 16.5 million customers in 11 markets, built 'RBI ChatGPT' using Azure OpenAI Service and Azure AI Search within Azure AI Foundry, with Azure AI Content Safety for content moderation. The tool automates repetitive tasks like documenting intelligence and summarizing legal, regulatory and banking documents, and supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, and answering regulatory questions. RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. A feature called 'yellowGPTs' lets employees contribute their own solutions and dedicated knowledge bases built on the platform. RBI is also experimenting with tying the o1 model on Azure OpenAI Service into its application framework.
Raiffeisen Bank International· AustriaAzure OpenAI Service · Azure AI Search · Azure AI Foundry +1UNIQA SEE cuts health insurance claims processing times by 90% with Azure AI
UNIQA SEE's claims handlers faced fragmented documents, manual tasks, and heavy call-center reliance that slowed claims processing. Using Microsoft Azure AI alongside Microsoft Foundry, Azure Document Intelligence, and Azure OpenAI, UNIQA SEE built an end-to-end AI-driven medical referral solution that extracts, validates, and integrates referral letter data via APIs into the core claims system. The solution reduced claims processing time from 15-30 minutes to 2-3 minutes (an 85-90% reduction), lowered costs and call volumes, and freed staff for higher-value work. UNIQA SEE also introduced a self-service web and mobile app allowing customers to submit medical referral letters digitally. UNIQA SEE became the first insurer in Southeastern Europe to implement an AI-powered business process solution of this kind.
UNIQA Insurance Group· AustriaMicrosoft Azure AI · Microsoft Foundry · Azure Document Intelligence +1
SPAR ICS Enhances Shopping and Optimizes Supply Chain with Cloud for Retail
SPAR ICS, the independent IT unit of SPAR Austria Group, used Microsoft Cloud for Retail to build the SPAR shopping app and created an award-winning AI-enabled demand forecasting system with Azure Synapse Analytics, now moving to Microsoft Fabric. The new system helps SPAR Austria Group optimize its supply chain, achieving 90 percent inventory prediction accuracy. Future plans include using Copilot for Microsoft 365 to enhance employee productivity.
City of Vienna increases efficiency of public services with innovative AI solution
Since 2023, Wien Digital, the City of Vienna's IT department, has worked with Red Hat to give the city's 70,000 employees access to WienKI (ViennaAI), an AI-based virtual assistant built on Red Hat OpenShift on premise and Microsoft Azure Red Hat OpenShift. WienKI answers employees' work-related questions from a growing knowledge base of digital documentation. The city follows the Vienna Manifesto on Digital Humanism and the EU AI Act, keeping a human in the loop to verify accuracy and make final decisions.
City of Vienna (Wien Digital)· AustriaRed Hat OpenShift · Microsoft Azure Red Hat OpenShift