Raiffeisen Bank International Launches Its Own ChatGPT Using Azure OpenAI Service
Raiffeisen Bank International· AustriaAzure OpenAI Service · Azure AI Search · Azure AI Foundry +1Raiffeisen Bank International (RBI), a cooperative bank headquartered in Vienna, Austria serving 16.5 million customers in 11 markets, built 'RBI ChatGPT' using Azure OpenAI Service and Azure AI Search within Azure AI Foundry, with Azure AI Content Safety for content moderation. The tool automates repetitive tasks like documenting intelligence and summarizing legal, regulatory and banking documents, and supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, and answering regulatory questions. RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. A feature called 'yellowGPTs' lets employees contribute their own solutions and dedicated knowledge bases built on the platform. RBI is also experimenting with tying the o1 model on Azure OpenAI Service into its application framework.
Overview
Raiffeisen Bank International (RBI), a cooperative bank headquartered in Vienna, Austria serving 16.5 million customers in 11 markets, built 'RBI ChatGPT' using Azure OpenAI Service and Azure AI Search within Azure AI Foundry, with Azure AI Content Safety for content moderation. The tool automates repetitive tasks like documenting intelligence and summarizing legal, regulatory and banking documents, and supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, and answering regulatory questions. RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. A feature called 'yellowGPTs' lets employees contribute their own solutions and dedicated knowledge bases built on the platform. RBI is also experimenting with tying the o1 model on Azure OpenAI Service into its application framework.
The challenge
Raiffeisen Bank International wanted to use AI to automate repetitive tasks like documenting intelligence and more rapidly summarizing legal, regulation, and banking documents, while ensuring security, privacy, and compliance with European regulations as it adopted robust, scalable AI technologies.
The solution
RBI built 'RBI ChatGPT' using Microsoft Azure OpenAI Service (the latest GPT-series models) and Azure AI Search within Azure AI Foundry, moderating content with Azure AI Content Safety. The tool supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, answering regulatory questions, and automating responses to common customer inquiries. A feature called 'yellowGPTs' lets employees contribute their own solutions and build dedicated knowledge bases on the platform. RBI is also experimenting with tying the latest o1 model on Azure OpenAI Service into its application framework.
Reported business value
RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. Employees report greater productivity, faster resolution of customer issues, and the ability to spend more time on value-added tasks and complex customer questions.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
Other financial services entries in the register.
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