AI use cases in France
19 documented implementations
Cegid cuts support ticket volume 40% with generative AI virtual agent and Agent Assist
Cegid, a European leader in cloud management solutions, deployed Google Cloud Customer Engagement Suite with Google AI to transform customer support handling nearly one million annual interactions. A generative AI virtual agent answers customer questions 24/7 in natural conversational French, escalating complex issues to human advisors with a summarized ticket, while Agent Assist gives advisors instant access to relevant information and suggested responses. The project handles an average of 225 conversations per day with 93% response reliability, reducing support ticket volume by 17% overall and 40% in areas where the virtual agent is deployed.
Cegid· FranceGoogle Cloud Customer Engagement Suite with Google AI · Virtual Agent · Agent Assist +1
PwC uses AI-driven send-time and audience scoring to improve campaign relevance
PwC France & Maghreb embedded AI models in Oracle Marketing to determine optimal send times, detect audience fatigue to avoid over-contacting, and score accounts by engagement potential and service-line interest, shifting from broad regional campaign lists to intent-based segments.
Orange Business Enables Trusted AI Solutions in Europe
Orange Business, the enterprise division of Orange Group, joined the NVIDIA Cloud Partner program to accelerate development of enterprise-grade agentic AI, including its Live Intelligence platform, which lets companies of all sizes securely deploy generative AI at scale by tapping into the Orange Business Cloud Avenue platform built on NVIDIA infrastructure. Orange has also applied AI to its own operations, with 73,000 employees regularly using the solution to streamline tasks, develop software, automate support procedures and enhance decision-making, benefiting from Orange's sovereign AI infrastructure supporting employees in France as well as across Europe and Africa and handling over 30,000 requests daily.
Orange Business· FranceLive Intelligence · Orange Business Cloud Avenue · NVIDIA Cloud Partner program
GoJob enhances recruitment capabilities with Mistral
Gojob, a French HR-tech platform specializing in temporary worker staffing that processes over 2 million applications and completes approximately 60,000 recruitments annually across Europe and North America, integrated Mistral Large into its recruitment platform on Azure. The GenAI recruiting assistant conducts real-time conversations with candidates to automate pre-qualification and initial candidate screening.
GoJob· FranceMistral Large · Microsoft Azure
How Bouygues Construction Drives Sustainable Building Innovation With Digital Twins
Bouygues Construction, a global construction and infrastructure company based in France, built custom digital twin applications on NVIDIA Omniverse using the OpenUSD framework to unify 3D data from Revit, SolidWorks, and Cesium into a single collaborative environment. Using NVIDIA Isaac Sim, the company generates photorealistic synthetic training data for AI-based computer vision models covering rare or hazardous jobsite scenarios, and uses NVIDIA RTX PRO GPUs for real-time ray tracing. The approach delivered a 5x improvement in data integration speed and enabled safer job site planning through AI-driven construction site simulations and predictive scenario testing.
France Travail's ChatFT AI Assistant Reaches Nearly 40,000 Agents as It Partners With Mistral AI
France Travail, France's public employment agency, has deployed several generative AI tools for its staff and job seekers. ChatFT, a generative AI assistant that reduces time agents spend drafting documents, has been in direct access for all France Travail employees since November 2024 and now has close to 40,000 agent users, more than 50% of France Travail's workforce. MatchFT helps advisers pre-select candidates through a guided conversation and contacts pre-selected candidates by SMS about a job offer. Neo, a module of ChatFT launched in October 2024, lets agents query France Travail's information system in natural language; it was tested in six agencies in Centre-Val de Loire plus roughly 120 volunteer users in La Réunion, and since April 15, 2025 has been progressively rolled out to four regions (Centre-Val de Loire, Pays de la Loire, La Réunion, Provence-Alpes-Côte d'Azur). On June 11, 2025 France Travail signed a partnership with Mistral AI: MatchFT and Neo already use Mistral models, with a goal of using Mistral 100% for these two tools by the end of 2025. France Travail also built a 'Calendrier de l'IA' AI-literacy program with Kokoroe and Microsoft, aiming to train 300,000 job seekers by the end of 2025.
France Travail· FranceChatFT · MatchFT · Neo +2TotalEnergies builds Pangea 5 supercomputer with Dell Technologies and NVIDIA
TotalEnergies is building Pangea 5, a next-generation supercomputer developed with Dell Technologies and NVIDIA that will increase the company's computing power to support seismic imaging, advanced simulation and AI-driven research in the energy sector.
TotalEnergies· FrancePangea 5Schneider Electric fast-tracks innovation with Azure OpenAI Service
Schneider Electric bases customer-facing AI solutions on Azure OpenAI Service within Microsoft Cloud for Manufacturing. Its EcoStruxure Microgrid Advisor uses Azure OpenAI Service and Azure IoT for dynamic control of facility energy performance, EcoStruxure Resource Advisor Copilot helps customers manage energy usage, and the company is developing a PLC code generation copilot to automate programmable logic controller programming for manufacturing robots and IoT devices.
Schneider Electric· FranceAzure OpenAI Service · Azure Machine Learning · Azure IoT +1La Poste Empowers the Employee Experience with Microsoft 365 Copilot
La Poste, the French national postal operator with 233,000 employees, began deploying Microsoft 365 Copilot in 2023 to an initial group of 300 users, expanding to 2,000 across roughly fifteen job functions including HR, legal, marketing and communications. Employees use Copilot to summarise meetings, draft briefing notes, simplify legal documents, compare contracts, and generate social media content. The deployment was supported by partner Wavestone and a network of local ambassadors. 95% of employees want to keep their Copilot licenses.
La Poste· FranceMicrosoft 365 Copilot · Microsoft 365 · Microsoft CopilotGenerali France uses AI to detect property and casualty insurance fraud
Generali France extended its partnership with Shift Technology from auto insurance into property damage insurance, deploying Shift's Force solution to detect anomalies in claims in real time by combining internal claims/contracts data with third-party sources (government data, aerial imagery, geolocation). Shift's detection focuses on 107,000 of Generali's 125,000 annual P&C claims, with roughly 3,000 claims analyzed a day and a goal of raising the recognized-fraud rate from 0.7% toward the market-leading 2% benchmark.
Generali France· FranceShift Technology Force
Generali France Rides the Wave of Microsoft 365 Copilot and Agentic AI with Microsoft
Generali France rolled out Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI as part of its 'Boost 2027' strategic plan. 100% of employees have access to Copilot Chat and 3,700 use Microsoft 365 Copilot, with 70% of the workforce adopting it and generating an average of fifteen prompts per user per week. About fifty agents built with Copilot Studio address specialized cases including helpdesk operations. A 24/7 voice assistant resolves nearly 1.3 million calls (30% of requests) directly, with no human intervention. Generative AI also supports home insurance subscription, compliance beneficiary searches, and claims management, where 2.1 million operations were processed by RPA robots in 2024, including automated analysis of wall cracks during drought episodes (10% needing no human intervention) and recognition of more than 15 document types. Implementation was supported by Microsoft partner Avanade.
Generali· FranceMicrosoft 365 Copilot · Copilot Studio · Azure OpenAI +1Cure51 Achieves 17x Speedup in Genomic Analysis Using NVIDIA DGX Cloud
Cure51, a Paris-based Sofinnova portfolio company, achieved a 17x speedup in genomic analysis and 2x cost savings by shifting workloads to NVIDIA Parabricks running on NVIDIA DGX Cloud, accessed through the DGX Cloud Lepton program for top European healthcare and life sciences venture-backed startups, which offers access to NVIDIA H100 GPU nodes and white-glove support to help scale into markets requiring sovereign, localized compute.
GXO Pilots New AI-Driven Autonomous Vehicle in Warehouse Operations
GXO Logistics deployed its first autonomous industrial truck, powered by KION, at its facility in Épinoy, France, as a live pilot of AI-driven material handling. The pilot is part of a strategic collaboration between KION, NVIDIA and Accenture to bring AI innovation, digital twins and perception technology from simulation into real-world supply chain operations, aiming to show measurable improvements in cost-savings, productivity, operational scalability and safety.
GXO Logistics· FranceNVIDIA Physical AI · KION autonomous industrial truckMichelin runs 200+ AI use cases across manufacturing, supply chain and innovation
French tire manufacturer Michelin has more than 200 AI use cases in production, led by group chief data and AI officer Ambica Rajagopal. Its in-house IRIS system, protected by over 20 patents, partially automates end-of-line visual tire defect inspection to improve inspector efficiency and workplace ergonomics while operators retain final accountability. Machine learning forecasting tools improve demand forecast accuracy and proactively detect stock shortages in the supply chain. Michelin scans the startup ecosystem and uses tools including Databricks and Dataiku, and has partnerships with Microsoft and Rockwell Automation to codevelop AI solutions. The company reports AI-project ROI exceeding €50 million per year, growing 30-40% annually for three consecutive years, governed by an internal data office and responsible-AI principles (people-centric, explainable, accountable).
Michelin· FranceDatabricks · Dataiku
ThinkDeep's DeepBrain AI agents help automate public services for the French government
ThinkDeep AI developed DeepBrain, a multi-agent assistant platform for France's Ministry of Economy and Finance and Ministry of Defense, built on NVIDIA AI Enterprise (NIM, NeMo Retriever, NeMo Guardrails, Llama Nemotron models) running on-premises on NVIDIA DGX H100 systems to keep sensitive data within government infrastructure and comply with the EU AI Act. DeepBrain agents process millions of PDF documents, scanned images, schemas and videos for use cases including fraud detection and legal document processing. Document retrieval time fell from two days to two minutes, a typical 100-user deployment saves 1,000 work hours per month, and the Ministry of Finance has saved €2 million deploying DeepBrain at scale to 10,000 employees.
French Ministry of Economy and Finance· FranceNVIDIA AI Enterprise · NVIDIA NIM · NVIDIA NeMo Retriever +4Amphitrite Rides AI Wave to Boost Maritime Shipping, Ocean Cleanup With Real-Time Weather Prediction and Simulation
France-based startup Amphitrite fuses satellite data and AI to simulate and predict oceanic currents and weather, using the NVIDIA AI and Earth-2 platforms. Its fine-tuned, three-kilometer-scale AI models (dubbed ORCAst), trained on NVIDIA GPUs, analyze ocean current, wave, and wind data to help ships optimize routes and reduce fuel consumption and carbon emissions. Amphitrite trains and runs its AI models using NVIDIA H100 GPUs on premises and in the cloud, building on the FourCastNet model from Earth-2. Fusing AI and satellite imagery, Amphitrite can improve the accuracy of global ocean current analyses by up to 2x compared with traditional methods. A case study along the Mediterranean Sea found the NVIDIA-powered Amphitrite fine-scale routing solution helped reduce one shipping line's carbon emissions by 10%. Shipping and oceanographic companies using Amphitrite's solutions include CMA-CGM, Genavir, Louis Dreyfus Armateurs, and Orange Marine; the company also works with an NGO to track and remove plastic pollution in the Pacific Ocean.
Phagos uses generative AI on AWS to match bacteriophages to bacterial infections
Phagos, a Paris-based biotech startup, uses generative AI models built with Amazon SageMaker AI to match bacteriophages to target bacteria for phage therapy, replacing a manual trial-and-error process. The AI models cut wet-lab testing needs by 50% and reduced phage-candidate screening time by 99.5%, from 29 hours to 10 minutes per bacteria. Phagos has treated more than half a million animals in France and can now develop a new treatment in two months versus 10+ years for traditional antibiotic development.
Phagos· FranceAmazon SageMaker AI · Amazon EC2 · Amazon S3 +1ID Logistics' SmartVision delivers 80% error reduction in warehouse order picking
ID Logistics launched SmartVision, an AI solution using stereovision cameras to interpret real-time data and monitor parcel preparation by warehouse operators. The system reduces picking error rates by 80% by continuously recording actions on the trolley and validating the number of parcels deposited in real time; recorded images also serve as verification for complaints. Team leaders get real-time visibility into quality rate, remaining volume, and palletizing conformity. The solution was first deployed at a food distribution site north of Paris, with plans to extend to retail sites in France and internationally.
AI serves QoS & operational efficiency
Orange France deployed AI-based tools across its network operations to improve quality of service and operational efficiency, including the Recovisu diagnostic tool that helps technicians correct errors during interventions, automated frequency declarations with the National Frequency Agency, AI-driven preventive maintenance for equipment such as antenna batteries, and an AI-evaluated citizen infrastructure-damage-reporting app. The NRJ5G app analyzed consumption data to prevent unnecessary mobile site electrical subscription upgrades, saving nearly 48 million.
Orange France· FranceRecovisu · NRJ5G