France Travail's ChatFT AI Assistant Reaches Nearly 40,000 Agents as It Partners With Mistral AI
France Travail· FranceChatFT · MatchFT · Neo +2France Travail, France's public employment agency, has deployed several generative AI tools for its staff and job seekers. ChatFT, a generative AI assistant that reduces time agents spend drafting documents, has been in direct access for all France Travail employees since November 2024 and now has close to 40,000 agent users, more than 50% of France Travail's workforce. MatchFT helps advisers pre-select candidates through a guided conversation and contacts pre-selected candidates by SMS about a job offer. Neo, a module of ChatFT launched in October 2024, lets agents query France Travail's information system in natural language; it was tested in six agencies in Centre-Val de Loire plus roughly 120 volunteer users in La Réunion, and since April 15, 2025 has been progressively rolled out to four regions (Centre-Val de Loire, Pays de la Loire, La Réunion, Provence-Alpes-Côte d'Azur). On June 11, 2025 France Travail signed a partnership with Mistral AI: MatchFT and Neo already use Mistral models, with a goal of using Mistral 100% for these two tools by the end of 2025. France Travail also built a 'Calendrier de l'IA' AI-literacy program with Kokoroe and Microsoft, aiming to train 300,000 job seekers by the end of 2025.
Overview
France Travail, France's public employment agency, has deployed several generative AI tools for its staff and job seekers. ChatFT, a generative AI assistant that reduces time agents spend drafting documents, has been in direct access for all France Travail employees since November 2024 and now has close to 40,000 agent users, more than 50% of France Travail's workforce. MatchFT helps advisers pre-select candidates through a guided conversation and contacts pre-selected candidates by SMS about a job offer. Neo, a module of ChatFT launched in October 2024, lets agents query France Travail's information system in natural language; it was tested in six agencies in Centre-Val de Loire plus roughly 120 volunteer users in La Réunion, and since April 15, 2025 has been progressively rolled out to four regions (Centre-Val de Loire, Pays de la Loire, La Réunion, Provence-Alpes-Côte d'Azur). On June 11, 2025 France Travail signed a partnership with Mistral AI: MatchFT and Neo already use Mistral models, with a goal of using Mistral 100% for these two tools by the end of 2025. France Travail also built a 'Calendrier de l'IA' AI-literacy program with Kokoroe and Microsoft, aiming to train 300,000 job seekers by the end of 2025.
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Inspect the highlighted sourceThe challenge
France Travail sought to place AI at the heart of its transformation with a clear goal: simplify agents' daily work, refocus their missions on the essential task of human support, and improve the experience of jobseekers and employers.
The solution
France Travail built ChatFT, a generative conversational AI assistant in direct access for all France Travail employees since November 2024, reducing the time agents spend drafting documents; it now has close to 40,000 agent users, more than 50% of the workforce. MatchFT helps advisers pre-select candidates through a guided conversation and contacts pre-selected candidates by SMS to ask about their interest in a job offer and check prerequisites. Neo, a module of ChatFT launched in October 2024, lets agents query France Travail's information system in natural language; it was tested in six agencies in Centre-Val de Loire plus around 120 volunteer users in La Réunion, and since April 15, 2025 has been progressively rolled out to four regions (Centre-Val de Loire, Pays de la Loire, La Réunion, Provence-Alpes-Côte d'Azur). On June 11, 2025 France Travail signed a partnership with Mistral AI: MatchFT and Neo already use Mistral models, with a goal of using Mistral 100% for these two tools by the end of 2025. For jobseekers, France Travail also built QualifFT, a voice-based experience for interacting with France Travail services, and the 'Calendrier de l'IA' AI-literacy program built with Kokoroe and Microsoft, aiming to train 300,000 jobseekers by the end of 2025.
Reported business value
ChatFT now has close to 40,000 agent users — more than 50% of France Travail's workforce — reducing time spent on document drafting. MatchFT accelerates recruitment by automating candidate pre-selection outreach. France Travail aims to train 300,000 jobseekers in AI literacy through the Calendrier de l'IA program by the end of 2025.
Sources
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Other government & public sector entries in the register.
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