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Azure OpenAI Service

9 use cases using this technology

9published use cases
5industries
6countries on record
Generative AI
top AI capability

Evidence mix: High 9 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

9 use cases

ManufacturingConversational AIGenerative AI

Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions

Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.

Sandvik· SwedenAzure OpenAI Service · Azure AI Search · GitHub Copilot
RetailGenerative AIConversational AI

ASOS uses Azure AI Foundry to surprise and delight young fashion lovers

UK fashion retailer ASOS used Azure OpenAI Service and Azure AI prompt flow (part of Azure AI Foundry) with ChatGPT language models to build a conversational, AI-powered shopping experience that curates fashion recommendations based on customer preferences and trend data. The team built a working prototype in a few weeks, tested it with 150 internal users plus a sample of real customers with zero safety or security red flags, and verified the absence of jailbreaks during that initial testing; ASOS is confident that Azure AI Content Safety, built into Azure AI Foundry, will play a key role in assuring responsible, top-quality interactions as it moves toward wider customer testing.

ASOS· United KingdomAzure OpenAI Service · Azure AI prompt flow · Azure AI Foundry +1
ManufacturingGenerative AIConversational AIPredictive Analytics

Husqvarna Group Boosts Operational Efficiency with Azure Adaptive Cloud

Swedish manufacturer Husqvarna Group deployed Azure Arc, Azure IoT Operations, and Azure OpenAI Service to unify its fragmented public cloud, hybrid, and on-premises factory infrastructure and enable real-time data insights across its global manufacturing network. The rollout achieved 98% faster data deployment and 50% lower infrastructure imaging costs. Using Azure OpenAI Service, the company also built Factory Companion, an AI chatbot that gives factory teams instant troubleshooting guidance based on historical maintenance data and machine documentation, moving maintenance from reactive toward predictive.

Husqvarna Group· SwedenAzure Arc · Azure IoT Operations · Azure OpenAI Service +2
Financial ServicesGenerative AIConversational AIDocument Intelligence

Raiffeisen Bank International Launches Its Own ChatGPT Using Azure OpenAI Service

Raiffeisen Bank International (RBI), a cooperative bank headquartered in Vienna, Austria serving 16.5 million customers in 11 markets, built 'RBI ChatGPT' using Azure OpenAI Service and Azure AI Search within Azure AI Foundry, with Azure AI Content Safety for content moderation. The tool automates repetitive tasks like documenting intelligence and summarizing legal, regulatory and banking documents, and supports line leveling in reconciliation reporting, extracting and summarizing public news articles and financial reports, drafting emails, and answering regulatory questions. RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. A feature called 'yellowGPTs' lets employees contribute their own solutions and dedicated knowledge bases built on the platform. RBI is also experimenting with tying the o1 model on Azure OpenAI Service into its application framework.

Raiffeisen Bank International· AustriaAzure OpenAI Service · Azure AI Search · Azure AI Foundry +1
ManufacturingGenerative AINatural Language ProcessingCode Generation

Siemens Industrial Copilot expanded, adopted by thyssenkrupp

thyssenkrupp Automation Engineering integrated the Siemens Industrial Copilot for Engineering into a battery machine used for battery quality inspections on electric cars, and plans to use the genAI-powered assistant at scale engineering machines at thyssenkrupp's global locations from 2025 onwards. The Copilot assists engineers in creating TIA Portal projects, developing structured control language (SCL) code faster for programmable logic controllers, integrating code into TIA Portal, and generating machine visualization in WinCC Unified, reducing repetitive tasks like data management and sensor configuration. Separately, the Siemens Electronics Factory in Erlangen, Germany implemented the Copilot for Operations across its soldering machines, helping operators and maintenance engineers translate machine error codes into natural language and suggest solutions, reducing machine downtime and production bottlenecks. The Industrial Copilot for Operations is planned to be offered as an on-premises hardware-software bundle with the Simatic Industrial PC, powered by NVIDIA NIM microservices, so no internet connection is required and data is processed and stored on local shopfloor hardware. Natural language processing is carried out via Azure OpenAI Service on Microsoft Cloud.

thyssenkrupp Automation Engineering / SiemensSiemens Industrial Copilot · TIA Portal · WinCC Unified +3
HealthcareGenerative AIMachine Learning

Novo Nordisk builds AI drug discovery platform on Azure with Microsoft Research

Novo Nordisk partnered with Microsoft Research to build an AI platform on Azure AI and data stacks spanning regulatory affairs, early research, drug discovery and trial design, using Azure OpenAI Service, Azure Cosmos DB and Azure Kubernetes Service, with Power BI and Power Apps for collaboration. The platform includes a copilot for researchers, shared reasoning-chain templates, and governance/auditing of how data and models are used. The teams published early results on predictive AI models for cardiovascular disease risk detection, including an algorithm that Novo Nordisk says predicts patients' cardiovascular risk better than the best clinical standards, drawing on more than 100 years of insulin research data.

Novo Nordisk· DenmarkAzure OpenAI Service · Azure Cosmos DB · Azure Kubernetes Service +2
ManufacturingNatural Language Processing

HARTING reduces design time from weeks to minutes with Siemens and Azure AI

HARTING, a German maker of industrial connectors with more than 27,000 product options, built an AI-guided Han® Configurator powered by Microsoft Azure OpenAI Service and Microsoft Cloud for Manufacturing that lets customers describe requirements in natural language and get guided to the right product in about one minute, down from 15-20 minutes. For custom designs, a companion tool built by HARTING's Innovation Hub interoperates with Siemens' NX and Simcenter (part of Siemens Xcelerator) to refine 2D layouts, generate 3D models and run basic thermal FEM simulations, cutting custom prototype creation from weeks to minutes.

HARTING· GermanyAzure OpenAI Service · Microsoft Cloud for Manufacturing · Siemens NX +2