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Genie

7 use cases using this technology

7published use cases
5industries
1countries on record
Conversational AI
top AI capability

Evidence mix: High 7 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry
Country

7 use cases

HealthcarePredictive AnalyticsConversational AI

Keeping Every Patient Healthier as Fast as Care Demands

Duly Health and Care, the largest multi-specialty physician-owned practice in the U.S., migrated from a 17-year-old SQL Server warehouse to the Databricks Data + AI Platform, unifying nearly 60 data sources including Epic and Workday via Delta Lake and Unity Catalog. Duly's data science team used MLflow and AutoML to build a hospital readmission prediction model, comparing Random Forest, LightGBM and XGBoost algorithms, trained on 100,000 historical patients and achieving a ROC AUC of 89.2%. The company also built a conversational "Physician Finder" tool integrated into its Epic workspace, and five Genie Agents (Patient, Provider, Finance, HR, Appointments) letting non-technical staff query live data in plain English. Duly reports a 29% drop in hospital readmission rates (14% to 10%), saving an estimated $4.5 million annually, a 30% reduction in data platform costs versus SQL Server, and roughly double the number of data projects completed in 2025 versus 2024 with the same headcount.

Duly Health and CareDatabricks SQL · Delta Lake · Unity Catalog +3
EducationAgentic AIConversational AI

Agent Bricks Gives Baylor a Direct Line to the Student Voice

Baylor University's Enrollment Management division built an agent workflow using Databricks Agent Bricks to review 100% of contact center calls about financial aid and student accounts, up from roughly 5% manual sampling. Call recordings are fed via API into a medallion architecture on Databricks; a Knowledge Assistant agent gives representatives instant policy guidance, and a Multi-Agent Supervisor evaluates calls against standard operating procedures, citing timestamps and sources. Supervisors also query call data via Databricks Genie in natural language. Unity Catalog and row-level security via Active Directory groups govern access to FERPA-protected student data. The system generates a daily summary report in about two minutes and enables faster, more consistent coaching for contact center staff.

Baylor UniversityAgent Bricks · Databricks Marketplace · Unity Catalog +1
Technology & SoftwareAgentic AIConversational AI

Inside the Governed Data Platform Powering ChatGPT: OpenAI on Databricks

OpenAI runs its marketing, analytics, security, and finance operations on the Databricks Data + AI Platform across Azure and AWS, with usage data landing in Delta tables governed by Unity Catalog. OpenAI's Security team uses Databricks streaming pipelines to standardize infrastructure, cloud, and vendor audit logs into governed Delta tables for threat detection, investigation, and incident response, including Codex agents querying governed security data via SQL APIs. The marketing team uses a Bronze-Silver-Gold architecture to build audiences without writing SQL for one billion weekly active users, eliminating $400,000 per month in storage costs. Separately, Databricks and OpenAI announced a multi-year partnership bringing OpenAI's frontier models, including GPT models and Codex, natively into the Databricks Data + AI Platform, callable via SQL or API against data governed by Unity Catalog.

OpenAIAgent Bricks · Databricks SQL · Delta Lake +2
HealthcarePredictive Analytics

How Bupa Australia Unified Health Data and Accelerated Analytics 8x with Databricks

Bupa Australia consolidated fragmented legacy platforms, accumulated through decades of acquisitions, onto the Databricks Data + AI Platform with Unity Catalog governance, building the Bupa Data Platform (BDP) over a three-year program. BDP powers a governed customer 360 (a 'digital health twin'), a personalization engine sourcing roughly 1,500 data features to power campaign decisioning across millions of customer touchpoints, and predictive health analytics using machine learning models to identify emerging health risks such as indicators of prediabetes, informing personalized preventative health plans, all built on explicit customer consent. Bupa reports consolidating more than 90% of business data onto a single governed platform, delivering data and analytics outcomes over 8x faster than three years prior, and identifying double-digit millions of dollars in opportunity from the transformation.

Bupa AustraliaUnity Catalog · AI/BI · Genie
Media & EntertainmentConversational AI

Amagi Ensures Millions Never Miss Their Shows

Amagi, a media technology company supporting 8,000+ streaming channels and 300+ distributors, consolidated fragmented data systems (Dataproc, Snowflake, and in-house platforms) across AWS and GCP into the Amagi Data Platform (ADP), a unified lakehouse built on Databricks with Unity Catalog governance. The platform serves real-time data for ad decisioning, content performance analytics, billing and customer reporting to internal teams (via notebooks, Genie, SQL warehouses) and customer-facing products. Amagi reports 45% cost savings from consolidating fragmented data systems, 15x faster time to market for new data products, and 35% fewer production incidents due to improved data reliability.

AmagiDatabricks SQL · Delta Lake · Spark Declarative Pipelines +2