Agentforce

Agentforce is Salesforce's AI agent platform that delivers 24/7 autonomous support at enterprise scale across customer service, contact center, field service, employee service, and sales use cases, built on the Atlas Reasoning Engine and configurable via the low-code Agent Builder. Over 18,000 companies run on Agentforce.

Official product page

3published use cases

2industries

0countries on record

Agentic AI

top AI capability

Evidence mix: High 3 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

3 use cases

Technology & SoftwareIntelligent AutomationRecommendation & Personalization

Trustpilot boosts win rates 36% and reduces support backlog by 99% with Agentforce

Trustpilot became an Agentic Enterprise with Salesforce, using Agentforce and Data 360 to automate support and deflect cases, boosting win rates by 36%, reducing support backlog by 99%, and unifying customer data, engagement signals and account history for prioritizing prospects.

TrustpilotAgentforce · Data 360 · Slack

Technology & SoftwareAgentic AIConversational AI

How Salesforce Deployed Agentforce to Answer Questions and Capture Leads on Their Website

Salesforce deployed Agentforce, agentic AI powered by Data 360, on salesforce.com to answer visitor questions instantly, grounded by more than 2,000 web pages and 400 product records, and to capture leads for Sales Cloud when visitors want to talk to sales. Since launching in February 2025, Agentforce has handled over 100,000 conversations, supports 11 languages, generated more than 30,000 new leads, and reduced time to qualify opportunities by 40% year over year.

SalesforceAgentforce · Data 360 · Sales Cloud +2

Financial ServicesAgentic AIConversational AIRetrieval-Augmented Generation

Nexo uses Agentforce to increase autonomous crypto customer support resolution by 70%

Nexo, a digital assets wealth platform serving over 7 million customers across more than 200 jurisdictions, built an Agentforce service agent to provide 24/7 FAQ support. Since launch, Agentforce has resolved 91,400 chats, a 70% increase in autonomous case resolution, saving Nexo's client care team 2,600 hours of manual work. Data 360 grounds responses in real-time data including LTV ratio tables pulled via a custom API, and Agentforce hands off to a human when a customer asks about a specific transaction to meet compliance requirements.

NexoAgentforce · Data 360 · Sales Cloud +3